Privacy Policy – pkr99 Online Casino & Sportsbook

1. Who We Are

pkr99 ("we," "us," "our") operates the online casino and sports betting platform available at pkr99.win and any associated mobile interfaces (collectively, the "Platform"). For the purposes of data protection law, pkr99 acts as the data controller in respect of the personal information you provide to us or that we collect from you during your use of the Platform.

If you have any questions about this Privacy Policy or how pkr99 handles your personal data, you may contact our support team at [email protected] or via the live chat facility in your account dashboard. We serve players across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad — and take our data protection obligations seriously regardless of where you are located within the country.

2. Personal Data We Collect

pkr99 collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Registration Data

• Full legal name as it appears on your Pakistani National Identity Card (CNIC)
• Date of birth (to verify you are 18 or older)
• Pakistani mobile phone number (03xx format)
• Email address
• Chosen username and encrypted account password
• Country and city of residence

2.2 Identity Verification (KYC) Data

• Copy of your CNIC (front and back)
• Selfie photograph holding your CNIC
• Proof of payment method ownership (e.g., JazzCash or Easypaisa account screenshots showing your registered name)
• Any additional documentation requested as part of ongoing compliance checks

2.3 Financial Data

• Payment method details (JazzCash account number, Easypaisa number, bank account name and number, USDT TRC20 wallet address)
• Transaction history including deposits, withdrawals, bonus credits, and wager records
• PKR and USDT balance history

2.4 Usage & Technical Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser information
• Session timestamps, pages visited, and game play logs
• Betting and gaming history, including stakes, odds, and outcomes
• Responsible gaming settings you have applied (deposit limits, self-exclusion status)

2.5 Communications Data

• Content of messages sent to pkr99 support via live chat or email
• Records of telephone or video calls where applicable and where consent has been obtained
• Marketing preferences and opt-in/opt-out records

3. How We Use Your Personal Data

pkr99 uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your pkr99 account, process your login, and provide access to all Platform features.
• Identity Verification: To verify your identity and age (18+) in compliance with our legal obligations, and to prevent underage gambling and fraudulent account activity.
• Payment Processing: To process deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, and USDT TRC20, and to execute withdrawals to your registered payment methods.
• Legal & Regulatory Compliance: To comply with anti-money laundering (AML) obligations, fraud detection requirements, and any other applicable legal obligations. This includes monitoring transactions for suspicious activity and reporting to relevant authorities where legally required.
• Responsible Gaming: To implement and monitor the deposit limits, loss limits, session reminders, and self-exclusion settings you configure in your Mine account section, and to identify patterns that may indicate problem gambling.
• Platform Improvement: To analyse usage data, detect technical errors, and improve the performance, security, and user experience of the pkr99 Platform.
• Customer Support: To respond to your queries, complaints, and requests submitted via email, live chat, or other support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about pkr99 where you have provided consent to receive such communications. You may withdraw consent at any time through your account preferences.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bot usage, and other prohibited activities outlined in our Terms & Conditions.

4. Legal Basis for Processing

pkr99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — including account registration, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with AML regulations, age verification obligations, and other applicable laws.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement where these interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where you have given explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Sharing Your Personal Data

pkr99 does not sell your personal data to unaffiliated third parties for their independent commercial purposes. We may share your data with the following categories of recipients:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, and USDT TRC20 infrastructure providers, strictly as necessary to process your financial transactions.
• Game and Software Providers: JILI, PG Soft, Pragmatic Play, and other certified game studios receive only technical session identifiers necessary to deliver games. They do not receive your full identity or financial data.
• KYC and Identity Verification Providers: Third-party identity verification services may process your CNIC and selfie data for the purpose of completing your verification. These providers operate under strict data processing agreements.
• Fraud and AML Screening Services: Transaction monitoring and AML screening providers that assist pkr99 in meeting regulatory obligations.
• Legal and Regulatory Authorities: Relevant government bodies, law enforcement agencies, or regulatory authorities where disclosure is required by applicable law or court order.
• Corporate Transactions: In the event of a merger, acquisition, or sale of the pkr99 business, your data may be transferred to a successor entity, subject to the same privacy protections described in this Policy.

All third parties with whom pkr99 shares personal data are required to handle it in accordance with applicable data protection standards and are not permitted to use it for any purpose beyond what is specified in their agreement with pkr99.

6. International Data Transfers

The pkr99 Platform serves players primarily based in Pakistan. Some of our service providers and game studios are located in other countries. Where personal data is transferred internationally, pkr99 takes appropriate measures to ensure that your data receives an equivalent level of protection, including contractual safeguards such as standard data protection clauses. By using the pkr99 Platform, you consent to your personal data being transferred to and processed in countries outside Pakistan where pkr99's service providers operate.

7. Data Retention

pkr99 retains your personal data for as long as your account remains active and for such additional periods as may be required by applicable law, our regulatory obligations, or legitimate business necessity. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in compliance with AML obligations.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Communications data (support tickets, chat logs) is retained for two (2) years from the date of the interaction.
• Marketing consent records are retained for as long as necessary to demonstrate compliance.

Where retention is no longer legally required, pkr99 will securely delete or anonymise your personal data. You may request account closure at any time via [email protected], though certain data will be retained as described above regardless of account closure.

8. Cookies & Tracking Technologies

pkr99 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us provide and improve the Platform. We use the following categories of cookies:

• Strictly Necessary: Required for core Platform functionality — session management, login state, and security. Cannot be disabled.
• Performance: Collect anonymised data about how players use the Platform (page load times, error rates) to help us improve performance on Pakistani mobile networks.
• Functional: Remember your preferences such as language settings and responsible gaming limit configurations.
• Analytics: Track aggregated usage patterns to understand how players in Karachi, Lahore, Islamabad, and other cities interact with different parts of the Platform.

You may manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect certain Platform features. pkr99 does not use cookies to serve advertisements on third-party websites.

9. Security Measures

pkr99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using industry-standard TLS protocols
• Encryption of sensitive data at rest, including financial records and KYC documents
• Access controls limiting personal data access to authorised pkr99 personnel on a need-to-know basis
• Regular security assessments and vulnerability testing of Platform infrastructure
• Two-factor authentication available to all registered players for account login security
• Automated monitoring for suspicious account activity and unusual transaction patterns

While pkr99 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your account credentials and must notify us immediately at [email protected] if you suspect any unauthorised access to your pkr99 account.

10. Your Data Rights

Depending on applicable law, you may have the following rights in relation to your personal data held by pkr99:

• Right of Access: Request a copy of the personal data pkr99 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where there is no legitimate reason for pkr99 to retain it, subject to legal retention obligations.
• Right to Restriction: Request that pkr99 restrict processing of your data in certain circumstances.
• Right to Portability: Request your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: Object to processing of your data on the basis of legitimate interests.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time through your account settings or by contacting support.

To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, and in any event within 30 days. We may need to verify your identity before processing your request.

11. Children's Privacy

The pkr99 Platform is strictly intended for persons aged 18 and above. pkr99 does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will immediately delete the relevant account and associated data. If you believe that a minor has registered on the pkr99 Platform, please notify us at [email protected] without delay.

12. Third-Party Links

The pkr99 Platform may contain references or links to third-party services — such as payment providers' own portals. pkr99 is not responsible for the privacy practices of third-party websites or services. We recommend reviewing the privacy policies of any third-party service you access in connection with your pkr99 account. The pkr99 Privacy Policy applies solely to data collected and processed by pkr99 directly.

13. Updates to This Privacy Policy

pkr99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make material changes, we will notify registered players by email or via a prominent in-platform notice prior to the changes taking effect. The "Last updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Continued use of the pkr99 Platform after any update constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

For any privacy-related queries, requests to exercise your data rights, or concerns about how pkr99 handles your personal information, please contact us through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 from your pkr99 account dashboard
• Support Hours: 24 hours a day, 7 days a week, 365 days a year

Our support team provides English and Urdu-friendly assistance and serves players across all of Pakistan.